RealFlow Official Forum

Is anybody else having issues with RFC4D and R18 on Windows 10? I am getting some strange issues with it. Right now when I create any emitter the particle stream is super tiny and I have to zoom in to see it. When I tell it to emit as thinking particles the scale is correct. Also, I cannot tear off the Realflow menu to make it a floating window for some reason. I can save scenes with Realflow items like it's activated but when I go to the C4d personalize menu I get this message:

MAXON RLM License Error Report
==============================

RLM Error on Checkout : cinema4d_r18_i 18.020

No license for product (-1)

Checkout Details :
Date : 2016-09-11 12:05:58
Searched Directories : C:\Program Files\MAXON\RLM , C:\Program Files\MAXON\CINEMA 4D R18
Default Ethernet ID : (removed)
Ethernet ID List : (removed)
Machine Name : (removed)
User Name : pnola

The plugin and node license work fine with my R17 install.

Is the customer gateway still under development? I can log in but my products aren't all there and I can no longer contact support.

Hello, the current plug-in is not compatible with R18 (in Windows). We already have a new version that is compatible with R18 that is going to be available this week.

Regarding your issue with the client portal I will let the support team to know you are struggling to access.

Thank you very much.

The update for the plug-in compatible with R18 has been released today.

Thanks, it seems to be behaving better now. I still get that license error in the personalize menu but it doesn't seem to be actually effecting my usage. I can create realflow scene objects and they are saving just fine. The portal is getting there. I could contact support but my products still look odd to me. I'll contact support about this though. Thanks again.