cant download Realflow in the user area

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andygp
Posts: 2
Joined: Tue May 28, 2013 8:33 pm

cant download Realflow in the user area

Post by andygp » Tue May 28, 2013 8:39 pm

Hi, i m new on this forum, but i have Realflow lerning Edition at a Year.
Now im upgrade at realflow 2013 Lerning edition but i cant Download anything in my User area:
Download Error: you don't have permission to download the file.
Whats this ?
I have now download the Files, but my License is invalid that i became from Email
Last edited by andygp on Tue May 28, 2013 8:56 pm, edited 1 time in total.

Pinochio
Posts: 24
Joined: Wed Jun 27, 2012 7:38 pm

Re: cant download Realflow in the user area

Post by Pinochio » Tue May 28, 2013 8:54 pm

same to me , can´t download anything, same error message, yesterday it was possible to download RF2013, today i want to download the plugins, error ... :x

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LuisMiguel
Posts: 528
Joined: Fri Jun 04, 2010 2:37 pm

Re: cant download Realflow in the user area

Post by LuisMiguel » Wed May 29, 2013 11:34 am

Hey,

Have you tried again? There was some problems due to the massive downloads.

Let me know if it doesn't work.

luisM.

Pinochio
Posts: 24
Joined: Wed Jun 27, 2012 7:38 pm

Re: cant download Realflow in the user area

Post by Pinochio » Wed May 29, 2013 12:47 pm

Luis , everything works now ! I contacted you also via customer portal.

Thank you and your team for your fast response & support !

Best,
Tom

andygp
Posts: 2
Joined: Tue May 28, 2013 8:33 pm

Re: cant download Realflow in the user area

Post by andygp » Wed May 29, 2013 10:27 pm

Its all Ok, i have the right license taken and thats it. i have me mistaken with the 2 licenses realflow and renderkit

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LuisMiguel
Posts: 528
Joined: Fri Jun 04, 2010 2:37 pm

Re: cant download Realflow in the user area

Post by LuisMiguel » Thu May 30, 2013 3:34 pm

Thanks for the info!

Let me know if you need something else.

luisM.

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