Sent it trough the Customer Portal, while I am still on maintenance.
Decided to make it Public on this forum , too.
I received an overdue warning of payment for maintenance,expiring 6th July.
in short , too expensive for me, now, and I am not Digital Domain (pun intended)
more like a freelance Artist, and Thousand dollars a year is too much.
I have already a Realflow 2013 license and RFRK 2013 license.
The e-mail sent to me said I'll no longer alowed, to log in here,
and I can't have access to any patch or correction for the bugs in RF2013 ?
really ? deny my right to update the same version of the software I've paid for ?
even thougth I am a licensed user ?
That sounds unlawful to me.
And I am not using Realflow 2013, imediately for my Production.
Please clarify this.
Luiz Eduardo Mihich
Realflow 2013 Licensed user.
expensive Maintenance in order to have access to bugs fixed
Re: expensive Maintenance in order to have access to bugs fi
Hi. Can't help you with the logging in issue but when you bought a Rf license (I presume 2012), you bought it with a year maintenance which entitles you to major updates (2012 > 2013) and patches (2 major patches per year I think). However, if your maintenance runs out before the new patch then I doubt there's anything you can do about it.
No offence intended to NL but they'll probably just direct you to the T&C's because you bought a 1 year maintenance.
Or have I misunderstood your issue?
No offence intended to NL but they'll probably just direct you to the T&C's because you bought a 1 year maintenance.
Or have I misunderstood your issue?
Otuama - Vimeo
'Strength does not come from physical capacity. It comes from an indomitable will.' - Gandhi
'Strength does not come from physical capacity. It comes from an indomitable will.' - Gandhi
- LuisMiguel
- Posts: 528
- Joined: Fri Jun 04, 2010 2:37 pm
Re: expensive Maintenance in order to have access to bugs fi
Hi Luiz,
I already sent your question to the sales department. Unfortunately the technical guys we don't know about this things of sales department. They will inform you.
luisM.
I already sent your question to the sales department. Unfortunately the technical guys we don't know about this things of sales department. They will inform you.
luisM.
Re: expensive Maintenance in order to have access to bugs fi
Thank you very much.LuisMiguel wrote:Hi Luiz,
I already sent your question to the sales department. Unfortunately the technical guys we don't know about this things of sales department. They will inform you.
luisM.
They did , it was very enlightining to me , clarified my misundertandings, and I m considering my options.