No access to the 2 latest Realflow 2013 patch

[lzmihich]

I am redirecting a question I originally sent to another e-mail that bounced :

> Dear Kyrstie Wade.
> I am sorry to bother you again with the same problem, but Realflow 2013
> has been updated twice,
> as you know I have license but no maintenance.
> and the latest version I was able to download in the demo download area is
> the old (buggy?)
> 7.1.2.0147
> The 7.3 ones remain unacessible to me. Can you help me please ?
> Luiz Eduardo Mihich
>
>
> On Mon, Jul 1, 2013 at 3:48 AM, Salesdesk <salesdesk@nextlimit.com> wrote:
>
> > Hi Luiz,
> >
> > Thank you for getting in touch with us Staying up to date on your suppor=
> t
> > and maintenance provides you access to technical support through the
> > customer gateway and free minor and major updates/upgrades of the softwar=
> e
> > as you know. You will still be able to log in to the customer gateway
> > however you will no longer be able to access the download area or the
> > technical support contact form.
> >
> > I understand the price may be a bit too steep for some so if you choose t=
> o
> > lapse on the support and maintenance you will by all means be able to
> > continue with the RealFlow 2013 without problems. For the patch issue, y=
> ou
> > can enter the demo download area to update the software at that time if y=
> ou
> > like.
> >
> > I hope this information helps you with the decision a bit. Thanks for yo=
> ur
> > feedback on this.
> >
> >
> > Kind regards,
> >
> > Kyrstie Wade
> > Next Limit Technologies
> >
> >
> >
> >

[eworcllib]

hmmm, when I run the "check for updates" under the Tools menu, I just got an update notice for
7.1.2.0152...nothing about 7.3

[christianz]

it is 7.1.3.0152

[eworcllib]

You're right, I need to get bifocals.

[lzmihich]

Yes, I need bifocals too, sorry that I completely mispelled.
I meant : I don't have access to
7.1.3.0152
My problem remains, and I'd apreciate a solution kind of reply.
one that gives me access to my Realflow 2013 update.
I also would like to understand ,Why I can only access an older version ,
I was able to download older versions, not the latest one.
Thanks in advance.

[gus]

Yes, I need bifocals too, sorry that I completely mispelled.
I meant : I don't have access to
7.1.3.0152
My problem remains, and I'd apreciate a solution kind of reply.
one that gives me access to my Realflow 2013 update.
I also would like to understand ,Why I can only access an older version ,
I was able to download older versions, not the latest one.
Thanks in advance.

Hi there,

Someone from our team will email you shortly to see how can we resolve the issue.

Best,

g-)

[lzmihich]

Problem solved.
Thank you Katie Norris and Gustavo Sánchez.